Frequently Asked Questions

This depends on the type of contract taken but usually you can either hand the car back, extend the contract or purchase the vehicle from the finance company (dependent upon the funder).

We will contact you before the end of the contract to discuss your options. 

We will deliver the vehicle to you anywhere in the UK at no extra cost. 

If you take the vehicle on a contract hire or contract purchase basis collection is also normal included at no cost. 

Most manufacturers include at least 12 months breakdown cover, some as long as 36 months cover, 

If you take the full maintenance package alongside your finance agreement then the cover will run for the full duration. 

All the vehicles we supply will be brand new and supplied by one of the manufactures UK main dealerships, they will all come with the standard manufacturer warranty.

On some occasions vehicles may be "pre-registered" this just means it was registered by the dealer prior to you securing it, no one else will have used the vehicle and it will be delivered with just the delivery mileage on. 

Contracts are generally available on 24 - 60-month agreements, usually the longer the agreement, the lower the rental but on occasions shorter agreements see lower rentals.

It is important you are comfortable with the contract length, to exit the agreement early will incur a cost (usually 50% of the remaining rentals). If you take on a shorter contract you can then extend it for an additional period.

You will take a contract based on a set annual mileage, the more miles you do, the higher the rental, you do not need to worry if you do more mile in any given year as long as the total mileage in correct. For example, if you take a 3-year contract based on 10K Per Annum as long as the vehicle is retuned on no more than 30k total mileage it is fine.

Most funders will though give you the option to change your mileage in the event your circumstance change.
If you return the vehicle over the agreed mileage, you will be charged what is called an “excess mileage charge” this charge is not to penalise you but to offset the detrimental affect it will have on the resale value.

If your excess mileage charge was 10 Pence per Mile and you returned the car 1,500 miles over the agreed mileage the excess mileage charge would be £150.00 +VAT.

In summary the contract length and annual mileage impact the rental it is important you choose them accurately, remember though you do have the option to amend should you need.

On a lease agreement (non-purchase agreement) you will pay an "initial rental" this forms part of your total repayment and is not a "deposit" that will be paid back to you".

Typically, the amount is based on a multiple of the agreed monthly rental, so 1, 3, 6, 9, or 12 months initial payment.

The higher the initial payment, the lower the following monthly rentals will be.

The total overall repayment amount will not vary by much, it just depends on your personal preference. Some people pay higher amounts to keep the renal lower. A lot of people don't want a large initial outlay, so go for 1 or 3 months up front.

Initial rentals are usually collected by the funder via DD 10 - 14 days after delivery.

You can choose to not include it which is referred to a "customer maintained" contract.

If you choose to include then it is reoffered to as a "funder maintained" contract.

If you include it the below will be covered for the full length of the contact.

• Routine Repairs & Maintenance - For example, exhausts, brakes, wipers. 
• Servicing.
• Tyre Replacement Including Punctures.
• Roadside assistance for full length of the contract.
• MOT's  

Should you choose to not include then you take on the responsibility of covering these costs. 

A lot of people tend to include because it is often a small monthly add-on and gives peace of mind that in any event you are covered and will not be hit by any unwelcome large bills.

Contractually you will need to return your vehicle in a condition that adheres to the funders 'fair wear and tear' guidelines.

'Fair wear and tear' means it is returned subject to "normal usage" for a vehicle of it's age/mileage.

'Fair wear and tear' does not include damage that has occurred from an accident, mis-use, neglect or deliberate acts.

Funders fair wear and tear guidelines are inline with the independent  British Vehicle Rental and Leasing Association (BVRLA) for more info and comfort it is worth reading there guide.